Salary:£28,000 (pro rated)

Workpattern: Monday - Friday- 40 hours per week (TERM TIME ONLY)

Fully Remote

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

About the role

Our Operations Coordinators for Education Navigation play a key role in ensuring a smooth, well‑organised journey for neurodiverse (ND) clients accessing ProblemShared services. This role is responsible for coordinating welcome meetings, managing appointment bookings, and ensuring clients understand what to expect at each stage of their assessment process. It involves maintaining accurate client records, issuing pre‑session forms, and making timely updates to the system to support seamless service delivery.

Working closely with clients, clinicians, and schools—including SENCOs and other key personnel—the Operations Coordinator manages diary changes, supports communication, and ensures assessments and reports are completed and shared within agreed KPIs. By developing an understanding of the various ND pathways and effectively managing clinician availability, the role supports the Operations Manager in facilitating a smooth, efficient client experience from referral through to report completion.

You will be

• Co-ordinating and providing welcome meetings where necessary for new clients enrolled into each service.

•         Booking in sessions and ensuring clients are clear on what to expect, when their appointments will take place and how to access the session.

•          Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner.

•         Liaising with clients to action any changes to appointments and diary management.

•         Liaising with schools to setup appointments with SENCO or relevant personnel.

•         Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI’s.

•        Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.

•         Ensuring client records are maintained with up to information.

•         Accurately recording client actions to allow for precise reporting.

•        Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.

•        Managing clinician availability to ensure clients can access ND services in a timely manner

Must have

• Previous administration / coordination experience / Diary Management

•         Customer service skills

•         Strong computer literacy with ability to learn and explain new systems/processes

Nice to have

• Previous experience working in a school/education environment would be highly beneficial

• Awareness of neurodiversity

What we offer you:

• Excellent salary

• Annual Performance related bonus

• Company Pension Scheme

• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave

• Private health insurance

• Blue Light card / discounts

• Enhanced family friendly policies

• Flexible working with the option of free co-working

• All company and team in person meet ups

• Access to a range of wellbeing activities

• Access to development / training opportunities to support your career ambition

• One volunteering day per year

Our Recruitment Process and Next Steps:

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Our process is really straightforward and as easy as 1-2-3!

• Step 1 - Screening call

• Step 2 - Interview

• Step 3 - Offer