We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK.  By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.  

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.    

At ProblemShared we don’t just look at your CV.  We’re more passionate about who you are and your potential.  We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  We embrace difference and individuality and are proud to be equal opportunity employer.  

We are looking for someone with prior experience working with digital product development in a web-based journey. You need to have been hands on with Engineering teams as well as working collaboratively across the business to drive strategy and direction. The successful candidate will be responsible for delivering on our ambitious product and technology goals right from the start, working directly with our engineers as well as with stakeholders around the business, therefore the ability to collaborate effectively with individuals at all levels of the business is essential. 

Our Product and Engineering teams are growing significantly, so this is a really exciting time to join us. 

• Strong knowledge and experience of Agile delivery methods, ideally working hands on with engineering teams 

• Confidence to build relationships across the business and influence diverse stakeholders at all levels 

• Ability to explore and understand business needs, then translate them into clear requirements and impactful user stories for the development teams 

You'll gather needs from across the business and write the user stories for your team to work on. Day to day, you'll work with our Agile Delivery Lead and engineers, getting to know our digital architecture in full detail to be able to explore and assess potential technical solutions and identify gaps and opportunities. You’ll also work closely with the Product Lead to prioritise the overall backlog, gathering insight from across the business to help inform that prioritisation. 

As your knowledge of the business grows, we will be looking to give you increased autonomy and ownership of areas of the product. 

Key responsibilities:

• Manage the day to day delivery of product features and engineering developments, being the key first point of contact for the engineering team and participating in the relevant Agile ceremonies 

• Be a key point of contact for stakeholders around the business to help the wider team understand our digital journeys and troubleshoot issues 

• Support the Product Lead in prioritising the product backlog to ensure we are delivering value as effectively as possible against business goals 

• Develop detailed business and user knowledge to be able to understand problems and requirements in order to create strong user stories and put yourself in the shoes of your stakeholders 

• Develop deep knowledge of our systems and architecture to support the engineering team in defining solutions 

• Build relationships across the business to uncover and understand problems and define solutions together 

• Work closely with Design and other key contributors to ensure work is ready for the engineering team when required 

• Be the expert on your features and support the business in using them