*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Salary: £28,000

Workpattern: Full time, Permanent (40 hrs per week)

Reporting to: ADHD Operations Team Lead

#LI-Remote

About the role

We're growing and are now offering a new opportunity to join our ADHD Team!  

Operations Coordinators play a key role in ensuring every client experiences a seamless journey to assessment. From managing pre-assessment information and scheduling sessions to responding to enquiries from both clients and clinicians, this dynamic position is integral to the smooth running of a busy service.

What you will do

• Booking assessments and ensuring clients are clear on what to expect, when their appointments will take place and how to access the session.
• Ensuring clients complete their pre-assessment forms and information to meet our requirements.
  
• Liaising with clients to action any changes to appointments and diary management.
• Supporting the Operations Team lead to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.
• Ensuring client records are maintained with up-to-date information.
• Accurately recording client actions to allow for precise reporting.
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.

About us

Our teams at ProblemShared are growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

You will need

• Excellent customer service skills 
  
• Demonstrable experience in a similar role where your administration / Diary management and coordination experience are first class!
• Remote working experience 
  
• Strongly self-motivated
• Works well with high volumes of client queries
• Computer literate with ability to learn and explain new systems/processes.
• If you have awareness of mental health conditions including Neurodevelopmental Conditions this would be advantageous
• Understanding of data protection and experience of working with sensitive information 

What we offer you

• Annual Performance related bonus
• Company Pension Scheme
• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
• Private health insurance
• Blue Light card / discounts
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambition
• One volunteering day per year

Our Recruitment Process and Next Steps:

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Our process is really straightforward and as easy as 1-2-3!

• Step 1 - Screening call
• Step 2 - Interview
• Step 3 - Offer