*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Workpattern: Monday to Friday 9am to 5.30pm

Reporting to: Sam Clark

Team: Product

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

About the role:

• Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users.
• Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create user personas, journey maps, and wireframes based on these insights.
• Develop high-quality UI designs, including mock-ups, prototypes, and design systems. Focus on visual consistency, responsiveness, and accessibility.
• Develop intuitive information architecture, hierarchies, interaction flows, and wireframes. Ensure that user interfaces are easy to navigate, reducing friction and enhancing usability.
• Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms.
• Work closely with our incumbent senior designer, helping to foster organisational design evolution, developing and promoting best practice within the design team.
• Stay up to date with the latest design trends, tools, and technologies. Bring innovative ideas to the team that can enhance the user experience and product functionality.
• Develop and maintain your understanding of neuro diversity, along with the challenges and opportunities that it presents for the provision of a toolset which delivers the best possible outcomes for users.
• Work in partnership with cross-functional teams, including product managers, engineers, and stakeholders, to ensure alignment and deliver successful product outcomes.

What we are looking for:

• Past experience in a B2C environment with demonstrable experience of steering user interactions and engagement through application of ‘Nudge Theory’.
• Demonstratable competence in quantitative and qualitative research methods with an ability to scrutinise related approaches and methodologies.
• A passion for creating user experiences that meet the unique but diverse needs of a userbase.
• A good understanding and interest in behavioural psychology.
• Skilled in human-centered design and know how to use data and user feedback to inform your design decisions.
• Have mastered the art of running productive and efficient workshops and can draw out the best and most creative ideas from participants
• Open to constructive feedback and able to quickly iterate on your designs based on input from stakeholders at all levels.
• Can manage multiple projects simultaneously, balancing priorities while delivering high-quality work on time.

Nice to have

• Experience working in a regulated environment.
• Experience working with health-related product sets.
• You have 4+ years of experience as a product designer, ideally within a start-up or scale-up environment.
• DBS – basic

What we offer you:

• Excellent salary
• Company Pension Scheme
• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambitions
• One volunteering day a year

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Our Recruitment Process and Next Steps:

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Screening

Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations.

Technical Interview

The next step is to meet with our hiring team who will take you through an interview to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Please don't hesitate to apply - we would love to hear from you!