*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

Salary: Competitive 

Work pattern: This is a permanent role, working 40 hours per week Monday to Friday. We are open to applications from candidates interested in job share arrangements. 

Reporting to: CDO

Team: 3 direct reports

About the Job

ProblemShared has a newly formed Data Office, and we’re looking for a Head of Analytics to lead its development and shape how we use data to improve lives.

We believe in “data for good” - using insights to help neurodivergent people better understand themselves, enable practitioners to deliver more effective care, and guide teams in improving support. We're building a modern data platform (Fivetran → Databricks + DBT → PowerBI) that integrates data from clinical, operational and corporate systems into a safe, accessible, and reliable model, enabling real-time insight and continuous improvement.

At ProblemShared, we blend people, data and technology to support individuals on their mental health or neurodevelopmental journey - and we believe you can do the most meaningful work of your career here.

About Us

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnostic care for adults, children and young people, mainly around Autism and ADHD. Key to our mission is the innovative and effective use of data analytics and resulting insights.

The Role

You’ll lead our Data Engineer, Senior Analytics Engineer and Data Analyst in delivering high-impact, self-service analytics. You’ll set strategy, coach the team, and stay hands-on for key analyses and dashboards. You’ll ensure we never lose sight of clinical and commercial priorities, and that every team member has the context to cover for each other when priorities shift or people are on leave.

What you'll do

• Team leadership & cross-coverage: Coach and rotate knowledge so every engineer and analyst can step into adjacent specialisms when needed.
• Strategic road-mapping: Partner with the CDO to evolve our ingestion-through-Gold pipeline, governance and self-service maturity.
• Hands-on delivery: Build or peer-review complex PowerBI or R/Python-generated reports; present insights to senior stakeholders.
• Stakeholder partnership: Translate clinical, ops and finance needs into prioritised backlogs; ensure platform SLAs are met.
• Hiring & culture: Recruit engineers and analysts who thrive in a flexible, neurodiversity-welcoming, tool-agnostic environment.

What you will bring to the role

Must have

• Extensive experience as a data professional in established teams, with leadership of engineers or analysts
• STEM degree (including Social Sciences)
• Experience in SQL + working in code (Python or R)
• Hands-on with at least one BI framework (e.g. Tableau, PowerBI, Looker, R/Shiny, Python/Dash)
• Strong project-management skills: backlog grooming, sprint planning or kanban, stakeholder alignment
• Empathetic, inclusive leadership and clear communication of technical trade-offs and the importance of analytical and engineering rigour to non-technical stakeholders in their language

Nice to have

• Prior budget ownership or P&L exposure
• Multi-platform fluency (i.e. experience with multiple data systems, e.g. Databricks, Snowflake, Redshift, Teradata, SQL Server, etc.)
• Proven track record in an established data team using Git-backed CI/CD and good development practices
• Demonstrated success in building cohesive and resilient teams (e.g. using cross-training, documentation, building ‘T-shaped’ skills profiles)
• Experience operating in a remote-first environment
• Familiarity with clinical data governance (GDPR, CQC) or Healthcare sector
• Certifications in agile/project-management (e.g. Scrum Master)
• Knowledge/experience of: healthcare industry esp. mental health; neurodiversity

What makes us different

• Fully remote, flexible: Work where you do your best thinking.
• Neurodiversity-welcoming: We encourage applications from autistic, ADHD and other neurodivergent candidates.
• Tool-agnostic, outcome-driven: We value mental agility and diverse tool experience (Snowflake, Redshift, DuckDB, Databricks, Python, R…) over narrow specialism.
• Inclusive by design: We focus on potential over pedigree, and adapt our process to support your needs. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  We embrace difference and individuality and are proud to be equal opportunity employer.

What else do we offer you

• Employer matched pension
• 30 days annual leave + public holidays + the option to buy and sell additional leave & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambitions
• One volunteering day a year

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Our Recruitment Process and Next Steps

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Screening

Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations.

Technical Interview

The next step is to meet with our hiring team who will take you through an interview to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks.

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Please don't hesitate to apply - we would love to hear from you!