Please note although we are a remote business we do require you to reside in the UK* 

Salary: From £65,000 per annum

Workpattern: Monday to Friday, full time permanent (40 hrs per week) 

Location: Hyrbid - 1 day a week in London office however there may be the need to be flexible at times

Reports to: Head of Transformation & Change

About Us

Our team at Problemshared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

Problemshared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

The role

The Transformation Manager drives strategic and operational initiatives across the business to deliver scalable, patient-focused services. This person will partner with Product, Clinical, Operations and Technology teams to ensure alignment, accountability, and delivery against OKRs and strategic goals.

If you can turn strategy into action, align multiple stakeholders, and ensure the wheels of delivery keep turning in a complex, regulated, and rapidly scaling environment this will be a rewarding next role for your career.

In this role you will

• Support the delivery of strategic projects – working across the delivery lifecycle as needed, from strategy through to implementation
• Develop, execute and maintain high-level strategic project plans to provide status updates for the senior leadership team on key business initiatives; partnering with key stakeholders to define and document the scope and target outcomes
• Identify risks and issues associated with strategic projects and operations, suggesting appropriate mitigants and escalations where needed.
• Design and facilitate workshops and working groups to elicit feedback from stakeholders to drive continuous improvements and optimisation of processes.
• Work independently and with business leads to design recommended solutions (either operationally or technically) to any requirements identified.

Keys to success

• Program & Change Management - Ability to structure and lead cross-functional projects with clear milestones and stakeholder management
• Operational Mindset - Understands day-to-day operational processes and knows how to streamline or scale them
  
• Healthcare Sector Knowledge (desirable but not essential) - Understands the complexities of clinical delivery, regulation, and patient pathways
• Data-Driven Decision Making Comfort with OKRs, KPIs, and using data to drive action
• Tech-Enabled Services Experience - Experience working with Product and Tech teams to align service delivery with product development
• Stakeholder Management -Proven track record of working with diverse teams (clinical, tech, ops, external partners)
• Hands-On Delivery -Willingness to get into the weeds to make sure things actually happen—not just strategy but execution
• Communication & Influence - Able to translate complex plans into simple, actionable roadmaps for different audiences

You will need to be

• Comfortable in a mission-driven, scaling healthcare business
• Balances strategic thinking with pragmatic delivery
• Thrives in ambiguity and enjoys building new ways of working

What we offer

• Employer matched pension
• 30 days annual leave + public holidays + the option to buy and sell additional        leave, & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambition
• One volunteering day a year

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Our Recruitment Process and Next Steps

At Problemshared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.  *Please reach out to us if you would like to discuss options for adjustments.

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Once we review your CV a member of our talent team will be in touch to learn more about your experience and motivations.

Following a successful screening call, we will ask you to complete a task before being shortlisted for interview with the Transformation team around the first 2 weeks of July.